Refund Policy

This Refund Policy applies to merchandising reporting and consulting engagements provided by Camellia Hub Analytics. It does not apply to third-party services or products we do not deliver.

1. Engagement types

Our services include monthly retainer reports, fixed-scope project audits, quarterly assortment reports, and half-day consulting sessions. Refund terms vary by engagement type as described below.

2. Fixed-scope projects

Projects such as Store Cluster Performance Audits require a 40% deposit before work begins. If you cancel before we start data analysis, the deposit is refunded in full within 14 business days. If work has begun, the deposit is non-refundable and covers discovery and initial data intake.

3. Monthly retainer engagements

Retainer fees invoice monthly in advance. You may cancel with 30 days written notice before the next billing cycle. Fees for the current month are non-refundable once the weekly report cycle for that month has begun. If no reports have been delivered in the billed month, a full refund is issued.

4. Consulting sessions

Half-day inventory visibility sessions may be rescheduled once at no charge with at least 48 hours notice. Cancellations with less than 48 hours notice forfeit 50% of the session fee. No-shows are charged the full session fee.

5. Partial refunds

If we fail to deliver a agreed report within 5 business days of the scheduled date (excluding delays caused by incomplete client data), you may request a pro-rata refund for that delivery cycle. Partial refunds are calculated based on the number of missed deliverables in the billing period.

6. Non-refundable items

• Work already completed and delivered (reports, audit documents, session summaries)
• Deposits after analysis has commenced on fixed projects
• Travel expenses already incurred for on-site visits
• Third-party data access fees paid on your behalf

7. Rescheduling

Monthly review calls and consulting sessions may be rescheduled with 24 hours notice. Retainer report delivery dates are fixed (Monday 07:00 KST) and are not rescheduled individually; contact us if a one-week delay is needed due to data availability.

8. Refund process

Submit refund requests to info@appcamelliahub.click with your name, engagement reference, and reason. We acknowledge requests within 2 business days and process approved refunds within 14 business days to the original payment method.

9. Disputes

If you disagree with a refund decision, contact us to discuss. Unresolved disputes are subject to the governing law and jurisdiction stated in our Terms of Service.

10. Contact

Camellia Hub Analytics
Nam Jiwon, 18 Gunsan-ro, Gunsan-si, Jeollabuk-do 54000, REP. OF KOREA
Phone: +82-63-6715-3824
Email: info@appcamelliahub.click